Common Queries
You Asked, We Answered
How do I make an Order?
Please submit an order using the order form link. For multiple quantities of different products, please submit additional forms or contact our team via Instagram direct message.
We will contact you within 1-3 days upon receiving the order form to confirm the details of your order. Once payment has been received by us, we will confirm that the order has been accepted by sending a receipt via email to you at the email address provided at the time of placing the order.
How do I make payment?
Payment can be made to our bank account or via paynow (Singapore only).
How do I measure my furry?
*Measurements in cm.*
Loop a measuring tape around your furkid’s neck and fasten. There should be enough room to slip 2 fingers between the tape and the neck comfortably.
Warranty Information
The Information You Need to Know
We offer lifetime warranty from manufacturing defects for all products purchased from us. This means that we will repair or replace your item if the stitching or the rivets (except eyelets) come off. However, if any defect is a result of misuse of the product, including but not limited to chewing by pets, failure to follow care guidelines, or used for any purpose other than the intended purpose, warranty is void.
​
Except for the foregoing, we makes no other warranties, express or implied, and hereby disclaims all implied warranties, including any warranty of merchantability, warranty of design, and warranty of fitness for a particular purpose.
​
We reserve the right to alter the terms of this warranty at any time. Any changes made to this warranty will be made at our discretion and will bind all customers regardless of when the product was purchased.
​
Note: Shipping is to be covered by customer.
Shipping and Delivery
How is my item shipped?
All our parcels are packed and shipped out of Singapore to the address given. Refer to the highlights ‘unboxing’ for more details.
For local domestic orders, the item would be mailed by Ninjavan
For international orders, the item would be sent via Singpost. You will be the importer of record in respect of those items and you must comply with all laws and regulations of the destination country.
What happens if my package is damaged?
Risk of loss passes to you at the time of delivery to the delivery company.
Upon receiving the delivery package, you should carefully inspect all items and note any obvious damage on the delivery package. For your protection, any obvious or subsequently discovered concealed damage must be reported immediately to the delivery company.
For all the claims relating to product damaged in transit or for any other claims relating to or arising out of the transportation of the product, you shall seek recovery from the delivery company. We may, upon request, assist you with filling of such claims with the delivery company, but we will not be liable for any of these transportation related claims.
Returns and Refunds
All orders are strictly non-cancellable, non-exchangeable, non-returnable and non-refundable unless a wrong or defective item has been mailed to you. For return of an item which is wrong or defective, it must be sent back in the same condition when you received the item. If the product is returned in an un-sellable or used condition, we reserve the right to reject the return of the item.
​
Any claims arising due to shortages or for any other reason, must be made by in writing within 48 hours after delivery. Failure to do so shall be deemed as acceptance of the products and waiver of any and all defects, errors or shortages.
Do note that we are not responsible for any mistakes due to information provided by you, including miscalculations of measurements, wrong indication of colour etc. Any difference less than 5% for the measurements will not be considered as defective as our items are made by hand and would not be 100% perfect like factory produced items.
Store Policy
Cancellation by us.
We reserve the right to refuse or cancel your order (in part or in whole) at any time for reasons, including but not limited to:
Product is unavailable;
fraud or an unauthorized or illegal transaction is suspected.
suspicion that the products are being purchased for the purposes of being resold.
In this circumstances, we will notify you in writing as soon as practicably possible when it becomes apparent that an order cannot be fulfilled in whole or in part and will refund you for that order or part of the order as soon as possible.
Limitation of liability
In no event shall we be liable for any loss of profit, indirect, incidental, special, punitive, or consequential damages of you arising out of or relating to your purchase of our products. Under all circumstances, our limit of liability is capped to the value of your order.